FAQS

NEW PATIENTS

What type of injuries do you work with?

We work with injuries affecting muscles and joints all over the body. Some examples of these injuries include:

Shoulder Pain
Rotator Cuff Syndrome
Rotator Cuff Tear
Post-Acromioplasty Surgical Scarring
Subacromial Impingement

Hip Pain
Gluteal Tendinopathy
Hip Impingement
Piriformis Syndrome
IT Band Pain

Knee Pain
Patellofemoral Pain Syndrome
Patellar Maltracking
Quadriceps Tendinopathy

Back Pain
Sciatica
Lumbosacral Strain/Sprain
Sacroiliac Joint Dysfunction
Disc Injuries

Neck Pain
Neck Strain
Disc Injuries
Cervicogenic Headaches

Ankle and Foot Pain
Achilles Tendon issues
Ankle Strain/Sprain
Plantar Fascitis
Bunions

Elbow Pain
Golfer’s Elbow (Medial Epicondylopathy)
Tennis Elbow (Lateral Epicondylopathy)
Elbow Pain Post-Dislocation

Wrist and Hand Pain
Carpal Tunnel Syndrome
Pulley Injuries
Trigger Finger
De Quervain's Tenosynovitis
Thumb Injuries

Leg Pain
Shin Splints
Calf Tears

Other
Osteoarthritis
Post-Surgical Scarring
Post-Fracture Pain/Mobility Limitations
Post-Stroke Mobility Limitations

Do you only work with athletes?

No, in addition to working with professional athletes as well as athletically-minded individuals, we also work with members of the general population who are less athletically inclined.

I have had my injury for X number of years. Is there anything you can do?

In most cases, the amount of years that a patient has had an injury doesn’t affect whether or not it is treatable. Whether or not an injury is treatable typically depends on the type of tissue involved, and the nature of the injury. The length of time that someone has had an injury will primarily affect the prognosis (time it takes to resolve). This is why it’s best to get injuries seen to as quickly as possible when they happen.

Do I need a referral from my GP?

No. All of our specialists are registered osteopaths. This means that they are Primary Healthcare Providers who are qualified to see patients without a referral.

Will I need medical imaging?

This decision is made on a case-by-case basis, and is informed by the medical history and relevant orthopaedic assessment. We routinely refer for MRI, ultrasound, and x-ray imaging when appropriate.

How will I feel after treatment?

Although many patients feel immediate symptom relief after their appointment, some patients experience what is known as a Post Treatment Response. This varies on a case-by-case basis, but can result in tenderness and/or pain for a few days after treatment, followed by an improvement in symptoms. Every patient’s body is unique and responds to treatment in a different way, and consequently our specialists will work closely with you to determine the optimum tolerable treatment dosage for the best response.

How much does treatment cost?

Since we exclusively do home visits, the cost of treatment varies depending on the travel time required. Contact us here for more information.

How often should I be seen?

Again, this varies depending on the type of tissues involved in the injury, as well as the extent of the injury and the injury duration. Another factor that affects this clinical decision is the patient’s lifestyle, and overall tissue health. This question will be comprehensively answered at your initial assessment.

Will insurance cover my treatment?

Although many of our patients pay privately, some of our patients have medical insurance which covers either part or all of the cost of treatment. This varies depending on the insurance provider as well as your policy with them.

How much does treatment cost?

Since we exclusively do home visits, the cost of treatment varies depending on the travel time required. Contact us here for more information.

Which insurers do you work with?

Insurance coverage varies both between companies and within individual policies. To find out if we are covered by your insurer, please contact us.

Do I need to provide anything?

No. Your specialist will bring everything needed for the appointment.

Are you okay with pets?

Yes! Both of our specialists LOVE all pets and are very happy if they wish to say hi. We do however ask that pets are kept off of the treatment table.

Do I need to provide anything?

No. Your specialist will bring everything needed for the appointment.

Appointments

What should I wear for my appointment?

Please wear your normal gym-kit, or loose-fitting clothes that you can move in. If you have a lower extremity injury, please consider wearing shorts as this will make it easier to assess and treat the affected tissues.

Is it okay if my family/flatmates are present for the appointment?

Yes, this is absolutely fine as long as you consent to their presence.

How does remote treatment differ from in-person?

Remote treatment is done by videocall over a stable Wi-Fi connection. A comprehensive medical history will be taken, followed by movement assessment and a diagnosis. Treatment will involve clinically guided self-treatment strategies, which may consist of bespoke mobilisation strategies and tissue mobilisation.

What are your appointment times?

No. Your specialist will bring everything needed for the appointment.

EXPERTISE

What is a Soft-Tissue Injury Specialist?

A Soft-Tissue Injury Specialist is a healthcare provider who specialises in the treatment and clinical resolution of injuries involving muscles, tendons, ligaments, and fascia. Injuries to these soft tissue structures often also contribute to joint pain. All of our specialists have done at minimum a Master’s in Osteopathy degree plus extensive postgraduate training in the leading techniques and treatment interventions for soft tissue pathologies. As registered Primary Healthcare Providers, our specialists are able to diagnose injuries as well as refer for medical imaging.

What is Active Release Technique?

Active Release Technique ® (ART®) is a non-invasive treatment system precisely engineered to locate and quickly resolve soft-tissue disorders in muscles, tendons, ligaments, fascia, and nerves. With over 500 protocols, ART® approaches the precision of a surgical intervention without making a single cut. Using their hands, ART®  qualified clinicians carefully assess and treat along specific anatomical structures, often paying special attention to the relationship between those structures and where they might be getting caught.

What is Graston Technique®?

Appointment times are variable, and are set by each specialist depending on their availability. Enquire here for more information.

Do I need to provide anything?

GT® is an evidence-based soft-tissue injury treatment protocol that is suitable for chronic, acute, and/or post-surgical injuries. It is an evidence-based instrument-assisted soft tissue mobilisation system that allows for precise localisation of fascial restriction as well as muscle and tendon dysfunction. In published research, GT® has been demonstrated to:
-accelerate injury rehabilitation
-minimise treatment time
-resolve chronic injuries (even if the patient has had them for years!)

Only GT® qualified clinicians are able to purchase Graston Instruments. This unique treatment methodology is particularly successful when the treatment aim is to restore range of motion, eliminate pain, and restore normal function.

ATHLETES

Will I have to stop training while I am being treated?

We will never ask you to stop training unless it is absolutely necessary. The extensive athletic backgrounds of both of our SIS’s combined with their comprehensive clinical knowledge means that they can work with you (and your coach if needed) to ensure that your training programme and continued athletic improvement are negatively affected as little as possible.

Will you work with my coach?

Yes! We find that patients get the best clinical outcomes when their programming helps them to avoid re-injury throughout their course of treatment.

Do you attend competitions with athletes?

Yes. We have previous experience working in competition settings, and supporting athletes in-between events to optimise performance and address any injuries. For more information please contact us regarding these bespoke services.

The best in sports injury care. Wherever you are.

Get in touch

RICHY DAN / CROSSFIT GAMES ATHLETE

"Knowing that Alex has my back - literally - helps me to perform at my best when I'm on the competition floor. Her expertise in both treating and preventing injuries keeps me doing what I love."